How long does it take for my funds to arrive?
Deposits can take a few minutes to a few hours, depending on the asset and network traffic. After confirming your request on Coinlocally, it takes time for the transaction to be confirmed on the blockchain. If your assets have not arrived in your account after a long time, provide info such as TxID and deposit details in customer support parts.
Why Hasn’t My Deposit Been Credited?
- Unconfirmed transaction on blockchain
- Deposited coin with invalid or missing Memo/Tag
- Deposited through Smart Contract method
- Depositing unsupported Coins or deposit using unsupported Chain
Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the TxID (Transaction ID) to look up the status of the transfer of your assets by using a blockchain explorer.
- If the transaction has not yet been fully confirmed by the blockchain network nodes, or has not reached the minimum amount of network confirmations specified by our system, please wait patiently for it to be processed. When the transaction has been confirmed, Coinlocally will credit the funds to your account.
- If the transaction is confirmed by the blockchain but not credited to your Coinlocally account, you may check the deposit status from the Deposit History. You can then follow the instructions on the page to check your account.
Note: Please note that the deposit page will only show networks that Coinlocally supports. If you deposit via an unsupported network, your assets might be lost and cannot be recovered.
How to check my Deposit history?
You can check your deposits status from deposit page. In the end of deposit page, you can observe your recent deposits. If you’re using the App, go to wallet then you can tap on history button in the top of right corner to see your transactions history.
What are the fees for crypto deposits?
Coinlocally does not charge any deposit fees. You can select the desired network from the platform you’re withdrawing from, enter the amount to withdraw, and you will see the relevant transaction fees due to your asset and the network.
What does each deposit status mean?
| Status | Description |
| Pending | The deposit has been initiated and is waiting to be confirmed or processed. |
| Successful | The deposit was completed and the funds have been credited to your account. |
| Disabled | Deposits through this method or channel are currently unavailable. |
| Failed | The deposit attempt was unsuccessful due to an error or issue. |
| Frozen |
The deposit is on hold for security or compliance review. |
What is a Memo/Tag and what if I forgot the Memo, Tag, or Message when making the deposit?
A Memo, destination tag, or message is used to identify a transaction in order to credit an account. Both an address and a tag/memo are required to receive cryptocurrency. If you send funds without a tag/memo or with an incorrect Tag/Memo, we cannot guarantee that your assets will be refunded and this process can take a significant amount of time. Please provide info such as TxID and deposit details customer support parts.
What if I deposit a token to the wrong address?
Coinlocally may not be able to recover the assets for such a mistake. All transactions on blockchains are irreversible. Once it is confirmed as successful, it can’t be reversed. To avoid financial loss, please double-check the deposit address before confirming any deposit. Please provide info such as TxID and deposit details customer support parts.
What if I deposit to my old address?
If new deposit addresses are assigned to you due to service upgrades, your old addresses will be invalid after the upgrade. In this case, please refer to the latest addresses on the deposit page and update your Coinlocally deposit addresses bound to other platforms. Otherwise, any deposit to the old addresses will NOT be credited and will lead to permanent loss.
What if I deposit a Coin/Network that Coinlocally does not support?
Coinlocally may not be able to recover any unsupported assets and networks. Please provide info such as TxID and deposit details customer support parts.
Can I cancel the pending deposit?
Usually, if the TXID is already available on blockchain explorers, you will not be able to cancel the deposit.
Can I change my deposit address?
Changing the deposit address is not available in Coinlocally.
What if I make a deposit during wallet maintenance?
Your deposit can’t be credited during wallet maintenance but will be added to your account automatically after the maintenance is completed.
What Can I Do When Deposit's Address/Network Is Suspended?
- When the Wallet is under maintenance, deposits will be temporarily suspended.
- Due to network upgrades or other reasons, deposits of an asset might be temporarily suspended.