What is Rewards Hub?
The Rewards Hub (or Task Center) is where you can complete trading tasks to earn rewards such as USDT, cashback vouchers, or futures bonuses.
What is Reward Center?
The Reward Center is your personal dashboard to track, claim, and withdraw the rewards you’ve earned from completing tasks.
How can I claim my reward?
In the Rewards Hub, once a task is completed, the “Claim” button becomes active in the Reward Center, claimed rewards will appear under “My Rewards.” However, they may remain in Pending status until you reach the minimum withdrawal threshold (e.g., 100 USDT).
Note: Some reward types (like vouchers or futures bonuses) may not be withdrawable and instead are meant to be used within the platform.
Who is eligible to earn rewards?
To be eligible:
- You must meet the task requirements (e.g., trading volume, type of trade).
- You must complete the task within its time frame.
- Some tasks may be limited to new users or specific regions.
Where can I track my rewards and bonuses?
Use the Reward Center to track:
- Cash Reward
- Cashback Voucher
- Futures Bonus
- Pending Reward
- Total Rewards, Withdrawn, and Pending Withdrawal
Use the Rewards Hub to:
- View progress on each individual task.
- Check how much more you need to complete a challenge.
- Claim rewards once the task is completed.
How long does it take to receive a reward after completing a task?
Most rewards are available immediately after completing a task. In some cases, rewards may appear as Pending in the Reward Center and will only be withdrawable once you reach the required minimum balance (e.g., 100 USDT).
For bonuses like vouchers or credits, these may be instantly usable but not withdrawable.
Why didn’t I receive my reward?
Here are common reasons:
- The task wasn't fully completed (e.g., volume goal not met).
- The task expired before completion.
- You didn’t meet the eligibility requirements (e.g., not verified, region-restricted).
- The reward is in Pending status and not yet withdrawable (see Reward Center).
- You may have already claimed it, and it's reflected in the Reward Center.
Check the Task Records in the Rewards Hub and the Reward Record tab in the Reward Center to confirm the status.
What is the minimum balance required to claim or withdraw rewards?
You can only claim your rewards when your total available balance reaches 100 USDT. Until then, your balance remains in “Pending Reward” status.
Can I use rewards more than once or rejoin tasks?
Most tasks are one-time only, especially beginner or promotional challenges. However, keep an eye on the Rewards Hub for new or recurring challenges you can join again.
What’s the difference between cash rewards, vouchers, and bonuses?
- Cash Reward: Actual USDT you can claim and withdraw.
- Cashback Voucher: Usually applies to transaction fees; not withdrawable.
- Futures Bonus: Trading credit for futures trading; typically can't be withdrawn but can boost profits.
Where can I view my reward history?
In the Reward Center, use the tabs:
- Reward Overview: Summary of all your reward balances.
- Reward Record: Shows all rewards earned.
- Withdrawal Record: Shows any reward withdrawals you’ve initiated or completed.